Customer Service


Common Questions

Shipping Times

Most orders ship within 24 hours of order placement, but custom cable orders require 5-7 days of processing time.

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Return Policy

We accept returns on most regularly priced items within 30 days of purchase. Restocking fees may apply.

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International Orders

We ship worldwide, but some products are restricted to sales within the United States or North America.

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Helpful Resources

Moon Audio Connection Guide

Find the right connection with our Connection Guide, a step-by-step look at the custom configurations we offer in our audio cables.

Moon Audio Brand Magazines

From HiFi Basics to comparing specifications on Astell&Kern's latest DAPs. our Brand Magazines will help you find the answers.

Moon Audio Blog

Browse our blog for tips and insights on some of the latest headphones, speakers, and media players in the high-end audio market.


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