Customer Service

 

Common Questions

Shipping Times

Most orders ship within 24 hours of order placement, but custom cable orders require 5-7 days of processing time.

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Return Policy

We accept returns on most regularly priced items within 30 days of purchase. Restocking fees may apply.

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International Orders

We ship worldwide, but some products are restricted to sales within the United States or North America.

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Helpful Resources

Moon Audio Connection Guide

Find the right connection with our Connection Guide, a step-by-step look at the custom configurations we offer in our audio cables.

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Moon Audio Brand Magazines

From HiFi Basics to comparing specifications on Astell&Kern's latest DAPs. our Brand Magazines will help you find the answers.

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Moon Audio Blog

Browse our blog for tips and insights on some of the latest headphones, speakers, and media players in the high-end audio market.

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Please fill out the contact us form if you need further assistance.