Shipping

 
We Ship Worldwide

Processing Times

Orders ship Monday through Friday from our offices in Cary, North Carolina.

Stock products typically ship within 1 business day. Special orders, custom audio cables, and headphone modifications require an additional 5 business days to process and fulfill.

As a small, family-owned business we appreciate your patience. We handcraft our cables with extreme attention to detail with the highest-quality products available. This careful precision and skilled craftsmanship take a little extra time.


US Shipping

Ground shipping via FedEx or the United States Postal Service (USPS) is free for domestic orders over $49. This is automatically assigned and confirmed in checkout for shipments within the United States.

Domestic orders over $499 qualify for free 2-Day shipping.

Ground:
2-5 business days
FedEx / USPS (default)
2nd Day:
2 business days *
FedEx
2nd Day A.M. (Morning):
2 business days - 10:30AM delivery*
FedEx
Standard Overnight:
1 business day - 8:00PM delivery*
FedEx
Priority Overnight:
1 business day - 10:30AM delivery*
FedEx

* Saturday is not considered a business day


International Shipping

We ship worldwide every day!

Shipping prices, delivery times, and import duties vary by country.

International shipments may be subject to tariffs, duties, value added taxes (VAT) and other customs fees. FedEx assigns appropriate customs and other fees. Country fees are the responsibility of the customer/recipient. International customers should contact their local customs office for details on how customs are assessed and collected.

Packages refused by customers due to customs duties, taxes, or other fees are defined as "abandoned" in the destination country by the courier and are not eligible for refunds.

Default Carrier: FedEx (unless an alternate is requested via email by the recipient)


Fraud Prevention

Moon Audio receives fraudulent orders, many of which request overnight shipping. We often follow up via email or telephone to confirm orders before shipping. Please provide an accurate international phone number with your order to ensure we can reach you.

Free Shipping to US for orders over $49 & $20 off International orders over $399

Save $20 on International orders over $399 with code WORLD20 at checkout.

*Some exceptions may apply to non-serialized accessories. Astel& Kernproducts can be shipped to Canada as well.