New Business Development Director

Moon Audio is searching for a New Business Development Director. This is an actual job application for a position in our office in Cary, North Carolina. Applicants must be able to work legally in the United States and available to work in-person during business hours. Applicants wishing to telecommute will not be considered.

Job Description

Moon Audio has an immediate opening for a New Business Development Director (NBDD). Based in Cary, NC, Moon Audio manufactures Dragon audio cables, helping even the world’s best headphones and audio gear sound better. Successful candidates must be passionate about audio gear and music. We define an audiophile as someone whose love of audio tech is slightly greater than their love for music. Music-lovers reverse the equation. Much like our customers, our NBDD will be a combination of both.

The NBDD answers high-end audio questions via phone, online comments, social media, and emails. Our NBDD will learn how to share information about high-end audio gear to assist customers, increase engagement, and foster community. Candidates must be able to quickly assess customer needs, share compelling stories, and craft messaging to inform, inspire, and convert visitors across digital platforms as well as in-person.

In addition to answering questions, Moon Audio’s NBDD acts as a product specialist, providing regular insight, reports, and analysis of customer and web content needs, requirements, and trends.

The ideal candidate will possess audio gear expertise in high-end cables, headphones, digital to analog converters (DACs), and digital audio players (DAPs) with three to five years experience in advanced digital customer service.

This position reports to the Chief Operations Manager (COO) with a dotted line to founder and chief engineer Drew Baird.

Responsibilities

  • Answer Questions

    Answer customer questions about headphones, digital-to-audio converters (DACs), digital audio players (DAPs), Dragon audio cables, and sound signature matching.

  • Perform Customer Service Triage

    Resolve product and service problems by clarifying customer complaints to determine the cause of the problem, selecting and explaining the best solution, and following up to ensure customer satisfaction.

  • Prepare Monthly Reports

    Develop summary reports on customer service interactions, bottlenecks and ongoing issues with detailed recommendations for ways to help Moon Audio customers faster and more efficiently.

  • Generate Sales

    Generates sales by developing and maintaining relationships with Moon Audio’s best customers, providing analysis and reports to help recreate successful interactions, and offering timely and insightful audio gear suggestions.

  • Develop Scripts

    Develop and implement effective scripts for common customer problems, such as connectivity, mobility, and sound signature matching.

  • Recommend Content

    Create regular content for digital distribution in marketing emails, blog posts, social media and on our website to improve engagement, excitement, and sales. Content may include technical instructions, product recommendations, reviews, or other relevant information.

Requirements

  • Familiar with and passionate about hi-fi audio
  • Basic understanding of sales principles and customer service practices
  • Proven digital customer support experience
  • Ability to multi-task, prioritize and manage time effectively
  • Flexible customer advocate, able to adapt or respond to different personalities
  • Solid communication and interpersonal skills
  • High school diploma or equivalent; college degree preferred
  • 3-5 years experience
  • Must be available to work locally in Cary, NC

About Moon Audio

Moon Audio is a high-end audio distributor and cable manufacturer based in Cary, North Carolina. Our Dragon cables are crafted with the highest quality copper and silver strands, giving even the most advanced gear an added edge in audio fidelity. Drew and the team engineer and handcraft cables for just about every piece of equipment on the market. Whether it's an IEM for a major concert, a DAC or amplifier in an active speaker system, or a pair of headphones for on-the-go listening, there's a dragon cable to create a strong, reliable connection. Custom Dragons are also available to fit all of your hifi needs.

"When I made my first cables in 2003, I had no idea they would become the flagship product for my own thriving business. Moon Audio was born from a love of music and a desire for quality cables that weren't built as an afterthought. Fifteen years later, Nichole and I are supporting our family by doing what we love - it doesn't get better than that.

We love music — and we love people who share that passion — that's why our mission is to connect you to your music."

— Drew Baird, PE, Founder & CEO

Clients

Our client list includes audiophiles from across the globe, from IEM designer Jerry Harvey to country artist Kenny Chesney with a long line of audio engineers and HIFI moguls in between.

Kevin Glendinning Jerry Harvey Kenny Gould Mike Dias Miggs ZZ Ward Glenn Schick Dennis Prager Leroy Bennet Kenny Chesney Jude Mansilla Jim Hannon Michael Mercer