Payment Options

Payment: We will accept Personal Checks, Cashiers Checks or Money Orders. Make all Payments out to Moon Audio. When money clears Items will ship. We will accept Wire Transfers or US$ Cashiers checks for Foreign purchases. We will Accept Paypal as well there is a 4 day clear time on Foreign Paypal accounts. You are paying Direct Prices for all of our Lines. We ship using UPS for inside the US, outside the US we use USPS. If you only have a PO Box we will ship USPS. There is a $1 charge for the padded envelope or box used to ship the cables. All UPS shipments will include full insured amount. All Foreign USPS Shipments come with optional insurance rates. We will not be responsible for uninsured lost or damaged items. When using Paypal we ship to the address on the Paypal invoice. If this is not your current address, I would suggest changing it.

To place an order: Send a detailed EMAIL of the items you wish to purchase plus shipping address and we will send you a detailed estimate. Email is the best way to contact us. That way there are no phone order mistakes. We like having a hard copy in front of us. Custom orders can be interpreted wrong over the phone.

Moon Audio for the most part is open 7 days a week. For Private appointments please contact us as we don't have set hours. Moon Audio is closed the following dates.

December 22 - January 2

Return Policy: We offer 14 day return policy on all items except for IEM headphones, custom orders and sale/demo items. Custom orders are such that they are unique in nature or one offs. This being odd lengths or terminations. We also do not offer returns on Headphone modifications unless they are non invasive. This being the inability to return the headphone to its original state. IEMs because they are inserted into your ear canal can not be returned for health reasons. There will be a 10% restocking fee on all returns or a minimum of $15. Moon Audio cables are exempt and can be returned within 14 days with no restocking fees unless they are custom cables If you have questions, please check with us first. We do not offer 14 day returns on headphone mods when the customer supplies their personal set of phones. We do warranty all of our work regardless if it is our phone or yours. We only warranty the phone if bought through us except for Grado Headphones as we have a special deal with Grado. There will be a 10% restocking fee on Ebay and Audiogon Sales to cover lost fees for the transaction. Shipping fees are never refunded.